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Web Design FAQ - Your Questions Answered

Explore our comprehensive list of frequently asked questions regarding our web design services, to find solutions to your web design queries. We address the most commonly asked questions to provide you with insightful answers and help you make informed decisions.

Design & Usability

WHAT TYPE OF PAGES CAN I HAVE ON MY WEBSITE?

You can view the page types here which we will make recommendations based on your business.

HOW MANY PAGES WILL YOU DESIGN FOR MY WEBSITE?

We will design up to 20 pages for your one-time or monthly website package. View the type of pages here.

Ecommerce/Online Stores will have as many pages needed for the number of items being sold.

IF YOU DESIGN MY LOGO, HOW MANY OPTIONS CAN I CHOOSE FROM?

We will provide you with three logo concepts to select from when you choose a graphic logo design. If you choose a custom drawn logo (hand drawn by our artists), you will receive one concept, but we will make any required edits until the logo is approved by you. We can edit colors, style as you provide feedback.

WILL MY WEBSITE BE A WORDPRESS WEBSITE?

While WordPress is a solution for many website owners. Mint Desk Media does not build websites via the WordPress platform. We have found that using a cloud platform for designing and maintaining offers easier access to make changes and requires no plug-ins which are prone to security threats online. However, if you require your website to be made available on the WordPress platform after the design, we can deliver on the WordPress platform as a custom solution.

WHAT TYPE OF DESIGN LAYOUTS WILL I RECEIVE?

We will create two design layouts for your selection. These layouts include the fonts, colors, style, and content of the main page. We provide this to you so you can provide any feedback, then we move to the design process to structure the full website. Learn more about the web design process here.

WILL YOU REALLY GENERATE MY CONTENT?

Yes! We love content and that is why we may ask you a LOT of questions about your business or passion. The more we know, the better we can gather content that relates to your business and industry which is used to grab your visitor's attention.

HOW LONG WILL IT TAKE TO HAVE MY WEBSITE COMPLETED?

This all depends on how quickly we work together. We can complete a full website in a week if we are provided back any information required. Upon providing the web design proposal, you will receive a timeline for the full project.

HOW CAN I EDIT MY WEBSITE?

If you choose to edit your own website, you will be provided access to your Mint Desk Media Builder portal where you can edit your text/images.

CAN I PAY YOU TO MAKE DESIGN CHANGES ON THE WEBSITE IF I AM TOO BUSY?

Yes, we have a website maintenance plan. View more information here. We do offer the support for 12 months for free! If you are on our monthly plan, we include this as part of your package.

WHO OWNS THE COMPLETED WEBSITE?

Ownership of a website involves different variables. The first is the domain. The domain is registered under your name if you do not already have a domain registration in place, otherwise the domain would be owned by whomever registered. The second variable is the design, which you will own 100% of the design and images as long as the full website project is completed/purchased.

CAN I TRANSFER MY WEBSITE TO ANOTHER WEB DESIGNER?

Sure, we can provide your full website as an exported HTML file upon request. The export will include: web pages in HTML format, assets folder (such as images) and a sitemap file. Please note that your new designer will need to re-create using their own platform.

HOW DO I KNOW HOW MANY VISITORS HAVE SEEN MY WEBSITE?

Each of our web design packages include a monthly e-mailed report which provides visitor history by date and location along with keywords used to find your website. You will be provided with a special link for your visitor history for your viewing via email. Please note only websites hosted by Mint Desk Media are provided the visitor report.

DO YOU ONLY WORK WITH BUSINESSES IN TEXAS?

No, we work with clients from all over the world. We are in the great city of Alvin, Texas, but we can design virtually and communicate with you via phone, Skype, Email, Zoom, etc.

DO I NEED TO PAY A DEPOSIT?

A 50% deposit is required for our One-Time cost custom web design services. This does NOT APPLY to any of the services that are found in the Mint Desk Media WebStore or our Monthly Web Design Package.

Domain & Hosting

WHAT NAME WILL BE USED TO REGISTER MY DOMAIN?

Your First/Last name will be used as the primary contact for the registration. Mint Desk Media will be listed as a "technical" contact for the use of updating any technical domain name server information.

WHAT IF I ALREADY HAVE A DOMAIN?

That is not an issue. We will request access to your domain to transfer if not a part of GoDaddy. If you purchased your domain from GoDaddy, we will provide you with instructions on how to grant access so we can be listed as a "technical" contact for the use of updating any technical domain name server information.

WHEN DO I PAY FOR THE RENEWAL OF MY DOMAIN?

The One-Time website package includes a free domain registration for the first 12 months. After the 12 months , you will be billed for your domain registration. Our monthly web-design package includes automatic renewal of your domain, so you do not need to pay extra.

DOES MY DOMAIN INCLUDE A CUSTOM EMAIL ADDRESS?

No. A custom email that matches your domain (example: sales@mydomain.com) is not available as part of your domain registration. We do recommend Google WorkSpace or Outlook 365 for a custom business email that matches your domain. If you need help configuring, please contact us so we can provide a pricing estimate based on your needs.

WHY DO I NEED HOSTING?

Hosting is the space online that is reserved for your website. Think of it as the "home" of where your website lives. Without hosting, your website could not be available "online" for the public to view..

WHEN DO I PAY FOR THE RENEWAL OF MY HOSTING?

The One-Time website package includes free hosting for the first 12 months. After the 12 months , you will be billed for your hosting. Our monthly web-design package includes automatic renewal of your hosting, so you do not need to pay extra.

WHAT IF I HAVE MY OWN HOSTING?

We offer FREE hosting for the first 12 months of your website with our One-Time web design package or it can be included at no additional cost on our monthly web design package. We encourage you to bring your own hosting provider, however we may be limited to the support we can provide since we may not have full control of your hosting account at all times including support if your website is down. Please note that if you do provide Mint Desk Media with your own hosting details, we will require admin access to properly publish your website.

I HAVE MY OWN HOSTING, CAN YOU STILL MAINTAIN FOR ME?

If you have your own hosting, we can still provide maintenance support under certain conditions. If you choose to use your hosting as part of the Mint Desk Media cloud platform we utilize for publishing websites, we can set up and maintain your website at no extra cost during the FREE 12 Months of MintCare Maintenance period. After the initial 12 months, you have the option to sign up for our monthly MintCare Maintenance plan, where our web designers will handle website updates and provide traffic reports for you. For more details, you can find additional information on our MintCare Maintenance details page.

Alternatively, you also have the option to have your website designed on the WordPress platform. This grants you full control of your website, including managing required WordPress plug-in updates, as no MintCare plan is available for WordPress. The conversion to the WordPress platform comes with an additional cost of $275. If you have any questions or need further clarifications, feel free to get in touch with us, and we'll be happy to assist you.

WHAT HAPPENS IF MY WEBSITE IS DOWN?

We monitor your website daily to ensure the "online" status. We work with AWS (Amazon Web Services) to get your site online in case there was an outage. You can check the status of our hosting here.

HOW IS MY WEBSITE BACKED UP ON CLOUD HOSTING?

We partner with AWS (Amazon Web Services) which utilizes backups via a cloud server method. If you made any changes to your website in error, please contact us and we will roll back the clock to retrieve your prior website snapshot.

WHAT COMPANY IS HOSTING MY WEBSITE?

Mint Desk Media partners with AWS (Amazon Web Services) which provide EC2+Load Balancers and unlimited storage and bandwidth. Your website will also include an SSL Certificate (Secure Socket layer), Global CDN (Content Delivery Network) and 99.9% Uptime.

IS MY WEBSITE HOSTING SECURE?

Your visitor's connection to your website is secure and encrypted and any data they enter is safely shared with your website.

Online Stores

WHAT PAYMENT PROVIDERS CAN I USE?

Payment gateways available: Stripe, PayPal, Cash on Delivery.

HOW CAN I MANAGE/EDIT MY ONLINE STORE?

You will be provided an online admin area where you have full control of your products and settings for your Online Store.

HOW DO I PROCESS REFUNDS FOR AN ORDER?

You can initiate a refund with the payment provider. Example: Stripe has option to initiate refund which will refund the buyer

CAN I SELL DIGITAL PRODUCTS?

Yes! When you add product you have an option to classify it as digital product and upload up to 20 MB ; If you need a larger file size we suggest using a cloud server for storage (Google Drive, Dropbox, etc.).

WHAT PROVIDER CAN I USE FOR SHIPPING?

You can use any provider for offline shipping, however on your admin panel you will be able to specify either "Free Shipping" or have a flat rate for shipping or for over a certain order amount. The amount for shipping will be displayed upon checkout.

CAN I VIEW HOW VISITORS ARE USING MY STORE?

Analytics are available on your admin panel which provides total sales, shop sessions, average order value, Session by City & Country and more.

Marketing/Leads/Search

HOW LONG WILL IT TAKE FOR ME TO GET MY CUSTOM BUSINESS CARDS?

From design approval, please allow 8-12 business days for your business cards to arrive.

WHAT HAPPENS WHEN SOMEONE FILLS OUT A CONTACT FORM ON MY WEBSITE?

The information they entered will be automatically emailed to you for review. The entered information will also be stored in a Google spreadsheet where you can easily export the details if needed.

WILL GOOGLE DISPLAY MY WEBSITE IN SEARCH RESULTS?

Google has active bots that crawl websites. These bots discover millions of websites daily. All our web design packages include search engine submission to Google. Google indexing can take up to 12 weeks. Unfortunately, we have no control over the time, once your site is submitted for indexing, it is ENTIRELY up to Google.

WHAT TYPE OF SEARCH ENGINE OPTIMIZATION IS INCLUDED WITH MY WEBSITE PACKAGE?

We will design your website to incorporate the use of basic keywords related to your business in the content of website text. This is not an Advanced Search Engine Keyword service. For Advanced SEO, please visit here for more information.

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